FAQ

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How do I freeze my membership?

Medical Freeze: If you are unable to use the facility because of injury, you may put your membership on hold for a $15 per month fee

Travel Freeze: If you are out of the area, 30 miles or more for 30 consecutive days or more, you may put your membership on hold for $20 per month for individuals maximum credit is for 3 months per calendar year.

Please email freeze@sonoma-fit.com.

 

How do I cancel my membership?

Please email cancel@sonoma-fit.com in order to cancel your membership. Each member is required to cancel your individual membership regardless if you are on an individual plan or family plan. 30 days notice prior to the next billing cycle is required to terminate any membership. If you are on a contract, you will be charged an early cancellation fee if cancelled prior to the expiration date. If you discontinue or have a lapse in your membership, there is a $99 fee to reinstate your membership within a 12 month period. After one year of not being a member, you must pay the current enrollment fee to reinstate your membership.

 

Is the Sonoma Fit app available for both iPhone and Androids?

Yes. The app for Sonoma Fit can be found by searching “Sonoma Fit” in the App Store or Google Play.

 

Please note, you must be a member in order to use the app.

 

Are group exercise classes included in my membership?

Gold members have access to all regular group fitness classes.

 

Platinum members have access to all small group training and team training classes.

 

How do I sign up for a class?

Log into your Sonoma Fit app by Net Pulse or click here, select “Find a Class”, click on the class you would like to attend, followed by selecting “Book Now”. You can sign up for classes through the app or online.

 

If I do not attend a group fitness class I signed up for what happens?

For all group exercise classes – there is a 12-hour cancellation policy. If you do not show up for a class in which you have reserved a space, you will be charged a $19 fee. You may cancel class using the app, or if you are within 12 hours of class start time, call the front desk.

 

What shoes can I wear to an indoor cycle class?

You can wear stiff sole tennis shoes or cycling shoes with SPD clips. 

 

Do you have locker rooms?

Yes, we have state of the art locker rooms with showers. We also provide towel service, shampoo, conditioner, body wash, and hair dryers. 

 

How do I refer a friend?

You can refer a friend through our Sonoma Fit app by clicking the “Refer a Friend” icon. If they join, you will earn points towards free merchandise and personal training.

 

Can I take a class or use the gym if I'm not a member?

YES if you live locally! You have 2 options. Day passes are $20/day with unlimited access to Sonoma Fit with the exception of small group and team training classes. Those classes are available for an additional $20 fee per class.  5 day passes are also available for $49 and must be used on consecutive days.

 

Who do I contact if I have questions about my account?

Contact infosonoma@sonoma-fit.com with your name, number, and a brief description of the issues you’re having with your account. You can also call us at 707-721-1394.

Temporary Hours

MON - THURS: 5:30am - 7:00pm

FRI: 5:45am - 5:00pm

SAT-Sun:  7:00am - 1:00pm

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